We are totally committed to providing you with the best services possible. We want you to be fully satisfied with every item that you purchase online through our various websites. We understand that sometimes especially for sending jewelry as a gift to your relatives and family, there are emotions and sentiments involved.

If there is any defect in product you receive then complaint must be lodged by emailing to info@sherrys.pk within 24 hours of receipt of product, otherwise not compensation will be offered. If you are not satisfied with your purchase, you may return the item for a full refund/exchange/refund voucher of the purchase price, within the 7 days from the day you receive the package using our Exchange/Return Instructions, please keep in mind that customer will bear returning package courier cost and product sending courier cost.

The item must be returned in new and unused condition with original tags; if any and with all paperwork to insure full credit. “New and unused” means that there are no scratches, or marks on the item. We cannot accept a return of any item with any indication that it has been used, re cut or altered in any way. For your protection, we suggest all returns be sent by a traceable carrier. Incase customer refuse to accept the package then for the returning package return courier cost will be deducted from paid amount along with shipment fee.

Lot of our products are offered through special bargains, event discounts and promotions, please note that while returning, entire lot/numbers are to be returned, part lot or part numbers will not be accepted, for the simple reason that if that is practiced, it no more remains a lot and is no more eligible for the same price but the selection price.

All items properly returned under this policy are eligible for a refund/replacement or a store credit, at your option. If you choose a refund, the adjusted purchase price will be credited in the form of Easypaisa / JazzCash Mobile Account, 1 Link Bank Transfer or Store Credit. Refund will be processed in 2 to 3 working days.

Please note that personalized/customized products can not be returned or exchanged as these are made especially for you, so please take special care during purchasing of personalized products and provide complete and correct information.

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